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Here are some frequently asked questions:
- How do I order?
- Are there membership fees?
- Will I have to buy vegetables I don't want?
- How can I sell through this market?
- When do I pay?
- When and Where do I pick up my order?
- Why support Locally Grown?
- What happens if I forget to pick up my order?
- Why is there a convenience charge to use my credit card?
And here are some answers:
How do I order?
Each Saturday morning at 9:00 a.m., a reminder email is sent to all of our registered customers. If you are not one of our registered customers, you can still place an order. Customers must place their order for the week no later than Monday at 6:00 p.m. Orders are placed here on our website. You must have an account to order. (Go to Sign In to create an account if you don’t have one.) To order, sign in, go to The Market and add items you want to order to your cart, and then go to checkout to complete your order. You will receive a confirmation email once your order has been placed. If you need help contact the market manager at hollyspringsharvest@gmail.com.
Are there membership fees?
To help us with our overhead costs, we ask that you pay an annual fee of $25 per household for one calendar year. You are welcome to try us for two orders before officially becoming members.
Will I have to buy vegetables I don't want?
NO, you will not!
Unlike some co-ops, buying clubs, or CSAs where everyone gets the same box (and you don’t know what you’re getting until you get it), with Locally Grown you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the produce, meats, and artisan goods available that week, and you can browse the items on this website before you place your order.
How can I sell through this market?
To sell through this market you will need to create an account. Once you have done that, simply go to Our Growers page, scroll to the bottom and look for the line “If you would like to sell through this market”. Click the appropriate link to create a grower account. Once you are approved as a grower, you will need to sign a contract agreeing to the terms and conditions of the market.
The market manager charges 10% of your overall sales as a “table fee” for selling through the market. Like at a traditional farmers’ market, you are able to set your own prices and list your items as you wish. You are responsible for collecting sales tax so please make sure to include that in your pricing.
You should have a good understanding of how we work before you apply to be a grower/vendor. We would like you to become a customer and place a couple orders so you can see firsthand how we operate.
Please contact Nancy at hollyspringsharvest@gmail.com if you want more information.
When do I pay?
You can pay for your order at pick up. We accept cash, checks, debit and credit cards. We also accept advance credit/debit card payment on the website. Because we may have to adjust your total (to account for table sale items you decide to purchase or items that were unexpectedly unavailable), your card will not be charged until after pick up. There is a fee for all credit card payments.
When and Where do I pick up my order?
From 4:00 to 6:00 pm on THURSDAYS, customers can pick-up their items at …
*The market does not have the space or the means to keep the produce, eggs, meat or other goods after Thursday. If you have an emergency please contact the market manager as soon as you can if you can’t pick up. We will accommodate special circumstances.
*If you forget any items, it is your responsibility to contact us before 6:00 PM on Thursday. Anything left will be donated. No Pick Up, Will Donate Policy- If you do not pick up your items by 6:00 pm on THURSDAY they will be donated. *
You will still be responsible for payment of anything left behind because the farmers have already been paid by the market on your behalf. The only other exemption, besides an emergency, are the group buy items. *
Here are some things you can do to ensure you won’t get charged for things you didn’t come get:
* If you know prior to Monday at 6pm that you won’t be able to pick up your order, send me an email and I will cancel your order.
* If you find out before market opening that you can’t come, send me an email. As long as I know before market begins, I can put the things you ordered on the “extras” table, and my other customers may buy them and you won’t be charged.
* If you discover Thursday while we’re at market that you can’t arrive, please send an email to hollyspringsharvest@gmail.com and we will put your items on the “extras” table, and if they sell, you’ll be off the hook.
We do wish that we could be more flexible and accommodating for those who miss the window, but one of the legal “loopholes” we have to operate under is that the market manager never takes possession of your orders. You are buying directly from the growers, who bring their items to our pickup location, and then you arrive to pick it all up. The volunteers and market manager are there to facilitate and orchestrate the process, but if we go beyond that then we fall under the category of food resellers and distributors, which means we’d need the same equipment you’d find at the grocery store: refrigerators with charting temperature recorders, hot and cold running water, freezers, stainless steel tables and fixtures, etc.
Why support Locally Grown?
Enhance local economy…By purchasing produce and other items from Holly Springs Harvest growers, you are providing stability to Georgia’s economy through the support of local businesses.
Save natural resources…Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials.
Provide learning opportunities…Locally Grown supporters provide member growers the means to help educate our state about the importance of sustainable agriculture.
Support a way of life…HSH producers are farming by choice, driven by a passion of growing foods that they are proud to produce. The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
What happens if I forget to pick up my order?
No Pick Up, Will Donate Policy- If you do not pick up your items by 6:00pm on Thursday they will be donated. If you have an emergency and can’t find someone to pick up your items please contact me to arrange pick up.
It is the member’s responsibility to contact us.
The only other exemption from the policy, besides an emergency, are the group buy items.
Why is there a convenience charge to use my credit card?
The credit card processing company charges 3% and the website developer charges an additional .5% for the added support. This fee is passed on to the customer to allow for the convenience of credit card payment.
At pick up we accept cash, check or charge. Paying with cash and check are preferred and incur no fees. As with the online credit payments, there is a fee to pay with a credit card at pick up. The 3.5% fee is automatically added into your total.